What should I know about the person who I would like to send money?
You should know the full name of the receiver and the country where he/she would like to collect money.

What should I know before collecting money?
You should know the name of the sender; the country where money was sent from; the approximately amount; money transfer control number (MTCN), which can be given to you by the sender only; valid ID.

Is the money transfer control number (MTCN) mandatory?
Money transfer control number (MTCN) is not mandatory but if you have MTCN it will be easier to be found.

How long after the sending will the receiver take money?
Money is available within a few minutes. It depends on the hours of work of the agent and time zone? For more information call 0700 19 911

How long can money be kept in the system before I collect?
In practice you can collect your money anytime but if more than 45 days pass you should inform Western Union® agent.

What currency can I send from Bulgaria?
You can send from Bulgaria local currency, euro and USD. Before you send money consult with Western Union®’s agent with which currency operates the destination country.

What currency can I take in Bulgaria?
You can take local currency, euro and USD. Before you take money consult with Western Union®’s agent in which currency is most profitable to take money.

Can I send money in Bulgaria using Western Union® and in which currency?
You can send money inside Bulgaria in local currency, euro and USD. If you send local currency (BGN) inside Bulgaria you can send them to lower prices.

Do the exchange rates of foreign currencies correspond to the exchange rates in Bulgaria?
The exchange rates may differ slightly because Western Union® derives from the exchange rate of BGN that is applicable on American financial markets.

Which countries does Western Union® operate in?
Western Union® provides its services almost all over the whole world. For more information visit www.westernunion.com or call 0700 19 911.

What should I do in case of change in a transfer?
The change can be done only by the sender when he/she goes personally to the sending location. The amount can be changed only in the day of sending the transfer and if the transfer is not paid till now.

Could I use Western Union®’s services if my documents were stolen?
If the sender adds a secret question and answer to the transfer that is coordinate with you and if you have a document from the Police authorities which confirms that your ID were stolen. Then instead of the loss and if you write the answer on the form you can take money. The password can be used for amounts not over 1000 USD. Unfortunately the service is not available in all countries. For more information call 0700 19 911.

Can I send money to bank account?
Western Union®’s service is an express service and does not work with bank accounts.